Privacy policy

Privacy Policy

1. What this covers

This policy explains what we collect when you use rosedaleboots.com, why, and what you can ask us to do about it.

It applies to this website. It does not cover other sites you may reach from links here.

2. What we collect

We collect what an order needs: your name, shipping and billing address, email address, phone number and the contents of your order.

We also receive the standard technical information a web server records — pages requested, approximate location from your IP address, browser and device type — and whatever you choose to write to us in an email.

3. What we do not hold

We never see or store your full card number.

Payments are processed by Shopify's payment providers. Card details go to them directly; we receive a confirmation that a payment succeeded and the last digits of the card.

4. Why we use it

To take payment, ship your order, answer your questions and meet our tax and accounting duties.

We do not sell personal information, and we do not rent mailing lists to anyone.

5. Who else sees it

Only the parties an order passes through: our ecommerce platform, the payment processor and the shipping carrier.

Each receives the minimum needed to do its part — the carrier gets an address, not your order history. We also disclose information where the law requires it.

6. Cookies

This site uses cookies to keep your cart and to measure how the site is used.

You can refuse or delete them in your browser. The cart will stop working across pages if you do.

7. How long we keep it

Order records are kept as long as tax and accounting rules require.

Email correspondence is kept while it is useful for supporting you and then deleted.

8. Your rights

Email support@rosedaleboots.com to ask what we hold about you, to correct it, or to have it deleted.

We reply within 3 business days. Some records — a completed order — must be retained even after a deletion request, and we will say so if that applies.