Refund policy

Refund Policy

1. Return window

You may return any order within 30 days of delivery.

The 30 days run from the date the carrier records delivery, not the date you ordered. A return started on day 30 is accepted; one started on day 31 is not.

2. Condition of returned goods

Boots must come back unworn, with the original box and any packaging that came inside it.

Trying boots on indoors, on carpet, is expected and does not count as wear. Soles that have been outside, creased uppers and a missing box do — at that point the boots cannot be sold again and the return is refused.

3. Who pays return shipping

You pay return shipping, except when the error was ours.

Ours means we sent the wrong item, the wrong size against what you ordered, or the goods arrived damaged. In those cases we send a prepaid label. In every other case — including a change of mind and a fit that did not work out — the return carriage is yours.

4. Restocking fee

There is no restocking fee.

The full purchase price of the goods is refunded. Original outbound shipping is refunded only when the error was ours.

5. How to start a return

Email support@rosedaleboots.com with your order number and say what you are returning.

We reply within 3 business days with return instructions. Do not ship anything back before you have them — an unannounced parcel cannot be matched to an order.