Shipping policy

Shipping Policy

1. Where we ship

We ship within the United States.

Orders are dispatched from Bakersfield, California. We do not ship internationally at this time.

2. Shipping rates

Standard shipping is $7.99, free on orders over $70, and Express shipping is $18.00.

These are the rates the checkout charges. The free-shipping threshold is measured on the order total after any discount and before tax.

3. Order processing

Orders are processed in 1–2 business days, with a cutoff of 12 PM Pacific.

An order placed after 12 PM Pacific begins processing on the next business day. Business days are Monday to Friday, excluding public holidays.

4. Transit time

Carriers take 4–8 business days after dispatch.

Processing and transit are separate: the total time from order to doorstep is 1–2 business days plus the carrier's 4–8. Express reduces the carrier leg, not the processing leg.

5. Tracking

A tracking number is emailed when the parcel is handed to the carrier.

If the email has not arrived within 3 business days of your order confirmation, check your spam folder, then write to us.

6. Delays outside our control

Weather, carrier backlogs and address problems can push delivery past the stated range.

We will tell you what the carrier tells us. Where a parcel is genuinely lost rather than late, we replace or refund it.

7. Wrong or incomplete addresses

Check the shipping address before you pay.

Once an order has been dispatched we cannot redirect it. A parcel returned to us as undeliverable is refunded less the outbound shipping.

8. Contact

Rosedale Boots & Shoe Repair, 12700 Rosedale Hwy, Bakersfield, CA 93312. Phone (661) 831-3771. Email support@rosedaleboots.com.